Team Lead
Part Time • Idol Ridge
Idol Ridge Winery - Lodi, NY
We are seeking a friendly, reliable, and customer-focused Team Lead to join our team. This role is responsible for delivering exceptional guest experiences through wine tastings, sales, and general tasting room operations. We are looking for candidates with flexible scheduling, including weekends and holidays.
Purpose of the Job:
We are seeking a friendly, reliable, and customer-focused Team Lead to join our team. This role is responsible for delivering exceptional guest experiences through wine tastings, sales, and general tasting room operations. We are looking for candidates with flexible scheduling, including weekends and holidays.
Purpose of the Job:
The Team Lead has overall responsibility during the absence of the Tasting Room Manager. They assist the Tasting Room Manager in directing the daily operations of the Tasting Room, ensuring compliance with company standards in all areas of operation, wine sales, customer relations, facility management, inventory management, team management, financial accountability, and ensuring that the highest quality products and services are delivered to each customer.
Essential Job Functions:
Essential Job Functions:
Manages all customer service aspects relating to tasting room operations
- Ensures that employees effectively and appropriately carry out the company’s customer service policies and procedures
- General upkeep of the tasting room
- Ensures a safe and working customer experience environment by facilitating safe working behaviors of the team.
- Ensures maintenance of equipment, facility, and grounds using a preventative maintenance program. (i.e., shoveling snow, watering plants, and weeding)
- Monitors info@ and responds to email inquiries promptly
- Coordinates the winery reservation details with guests
Responsible for the Financial Results of the tasting room:
- Managing store operation procedures per company guidelines, ensuring accurate inventory procedures and levels, payroll, opening and closing procedures, money handling, cash control procedures, tracking and reporting of the tasting room expenditures, all square functions, etc.
- Perform all duties with the highest standard of quality and cleanliness
- Manage all aspects of shipping, ensure shipping products are stocked, and communicate any shipping material needs
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Dedication to providing exceptional customer service
- Good communication skills and strong interpersonal and conflict resolution skills
- Exceptional team-building capability
- Strong business math and accounting skills
- Strong analytical/decision-making skills
- Computer literacy, including experience with POS system
- General knowledge of Microsoft Office and Google Suite
- Wine knowledge is helpful but not required
- Must have some retail experience
Education/Experience:
Must have a degree in business or two years’ experience, including Profit & Loss responsibility.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, and taste or smell. The employee is frequently required to climb or balance; stoop, kneel, crouch, or crawl, and talk and hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 40 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to a climate-controlled environment. However, on occasion, the employee may be exposed to outdoor weather
conditions. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals.
The noise level in the work environment is usually quiet.
Work Schedule:
This position will require you to be available days, nights, weekends, and have the flexibility to work at our other locations when needed, including on and off-site events.
Hourly Wage ++ Tips
Compensation: $17.00 per hour
A Martin Family History
For more than thirty years, George Martin had been a beekeeper. George, along with wife, Virginia and son Ed, maintained and built a honey production and pollination business which contained two thousand hives and took place in Maine, New York, Florida and South Carolina.
In 1998 with dropping honey prices and increasing costs the family now with son Bill, began niche marketing their honey. Bill had always dabbled in mead making and home brewing. The Martin Family applied for a farm winery license in 1999 and commercial production of honey wine began. Soon after Martin’s Honey Farm and Meadery in Sterling, New York was born.
In 2001, the Martin’s realized the importance of their location in the fruit belt of New York and decided to try their hand at making fruit wines. The concept of Montezuma Winery was then formed. Montezuma Winery quickly took off and was a great success, so much so that we moved the production facilities and gift shop to our 14,000 square foot building in Seneca Falls. Although we do produce high-quality grape wines, the focus of our product line is still towards fruit and honey wines.
Montezuma Winery, Martin’s Honey Farm and Meadery and Hidden Marsh Distillery have been awarded numerous awards including Gold, Double Gold, Best of Class, Best Fruit wine, and Commercial Mead Champion. Our wine list offers a range from dry to sweet and includes Riesling, Blueberry, Rhubarb and our most popular, Cranberry Bog.
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